Spent an hour with my wife looking at available bookings through this company. It is credit and we can only offer you a credit. Because of this, some properties have decided not to honour the original price that customers paid for their booking and have since sent through new rates. See BBB rating, reviews, complaints, & more. Why haven't I received it? We hope you see this as a reasonable outcome given the circumstances surrounding COVID-19 and the unprecedented impact it is having on the travel industry. Has anyone had any experience dealing with the following online travel agents Fly Business For Less Fly Infinite or Luxury for Less (or could be L4L). Students will also appreciate a section dedicated to them with extra discounts once you verify you're a student. I re book with them to go in Fiji, and they refuse as the voucher as to be spent in the same hotel, so I did. Both fell foul of border closures. We understand this is frustrating, however we appreciate your patience during this unprecedented time. Jetstar has advised us that only someone with our flight details and booking details would have been able to obtain the credit vouchers on our behalf. The experience that you have described is certainly not the kind of service that we pride ourselves on, however we have never experienced a situation of this magnitude. We NEVER authorised TO to cancel our flights and obtain 2 travel vouchers on our behalf. Upon receipt of these funds you were immediately added to our refund queue which has an approximate 12 week turn around due to the extremely high volumes of refunds that our accounts department is currently processing. We looked at how easy each site is to use during our testing, such as how quickly the site loaded and how easy it was to find what we were looking for. I was advised the refund was scheduled to be processed mid Jan 2021. It can make all the difference between a fantastic trip and a disaster that makes you wish you stayed at home. Vacation Value Finder for when you're undecided, Can't use Pricebreaker offers with multiple services, AT&T is the fastest 5G network, and fastest overall network for the second year in a row. Short of those options, consider lodging a claim in QCAT, which is cheap and easy to do, is a no lawyer and no cost jurisdiction and plead your case there. TO is unwilling to assist but has made an admission of guilt in their email to us and we are suing. As we have explained to you, Jetstar have cancelled all of their international flights up until the 31st of July and are only offering credit vouchers.... We fully acknowledge that we cancelled your Jetstar flights and put them into credit. We're looking forward to getting all your trips rebooked for you in hopefully the not too distant future! We had a flight to Honolulu cancelled in Oct 2020. Other travel agents are giving refunds. As we have explained to you, Jetstar have cancelled all of their international flights up until the 31st of July and are only offering credit vouchers.... Read more, I would like to know why it is taking you 61/2 month to refund the airline fares which you cancelled because of the covid you were very quick to take the money, 180days for the airline and then 12 week for you to refund WHY???????? Neither my wife or I had logged on, on the 7... th of April, or at any prior time, to manage our booking. We had a wonderful vacation on Hamilton Island and all sailed smoothly that week. If you are flexible with your travel dates, this can help to keep the cost in line with what you were originally quoted but if you need particular dates, a particular property or destination this can make finding options more difficult or expensive. I have tried repeatedly to get my money back as it is out of my control. As an established travel agency, we have been in operation for over 40 years, with a large network of independent travel agents working together to provide you with the best travel experiences on the planet. Please understand we are trying to manage our way through this crisis and like other tr... Read more, I booked a trip via travel online which I had to cancel due to travel ban in Australia. You luck of communication we been trying to deal with you guys more then a year ago and each single time your staff say a different story. We're fans of the original, though, thanks to its clean and straightforward to use interface. Any flight credit must be used with the airline you originally booked with and is bound by their terms and conditions but the remaining credit for your booking can be used on any other travel service that we sell. Do not use this site to book accommodation. The trip booked is under TOCS296246. Travel online will not refund and only offer credit vouchers. I have even chatted to Fiji airways who advised that if i had booked with them directly, there would have only been a $200 cancellation fee(Which I am happy to pay) but because i have booked with this company, the directive has to come from them-Travel online are claiming that the airline does not offer refunds! Are Travel online going to honour Qantas re booking and Marriot cancellation policy. Hit the relevant filter, and you can find out if that's an option in the locale. This company are full of contradictory information, every single time I email them I get a different response. In email correspondence to me in Mid March, TravelOnline told me that because the TravelOnline payment had not yet been paid to Padma, they could offer us a full credit to use in the future on any accommodation offered by TravelOnline (did not have to be Padma). Made booking only to get a phone call 2 days later saying that my booking was not confirmed or available. TravelOnline, you provided contradictory information to us throughout the whole process and as evidenced by the fact that one of the three families received a refund, I find it hard to believe anything that you told us along the way. Our picks of the best online travel sites, to help you book hotels, flights, cars and all you need for your next vacation. Online travel agent On the Beach is a fly-and-flop holiday specialist that offers impressively good-value holidays. The idiots went as far as first to lie about hotels/flights not having provided a refund but when I shared the email they changed their tune. Well look no further, you can find Travelocity reviews in 2019 from like-minded travelers to find out more about the best travel agency that you can trust. Posted on December 24, 2020. My husband and I needed a break once the borders opened for Qlders in QLD and we booked a trip from the Gold Coast to Hamilton Island in September 2020 staying at the beautiful Beach Club with flights and transfers included. I booked a holiday for my family to go to Thailand for departure on April 1st to 12th 2020. Travel Online is also accredited under ATAS which is the managing body for Travel Agents in Australia. So after being told in writing my family could have a full credit to use on any acccomdation offered by TravelOnline, the end situation is that one family received a refund less $200 in fees, and the other 2 families (including mine) are only able to reschedule dates and that additional costs may be incurred depending on the dates chosen. There's also the site's Vacation Value Finder, which lets you tweak how much you're willing to spend and what you're looking for from a vacation before making some fun suggestions. As such, we can only pass on whatever they are offering. While you can sometimes get a better deal by using numerous different sites, we don't blame anyone for preferring an all-in-one deal or at least a partial all-in-one deal. Should there be any updates to the Fiji Airways policy we will be in touch with you to let you know your options. This is clearly a very difficult time for our customers and everyone involved in the travel industry.... Our team are doing their best to keep all of our customers informed during this time, however the situation continues to change rapidly and many of our suppliers are continuing to change their cancellation policies in response to this. After a repeated dialogue with TravelOnline, they refused a refund. ... Our team are doing their best to keep all of our customers informed during this time, however the situation continues to change rapidly and many of our suppliers are continuing to change their cancellation policies in response to this. skip to Main Content. The updated guidance on the ACCC link they provide is clear that they should provide a refund, and that you have rights as provided under law. We have taken our business elsewhere.Today is Saturday at 0850 & still have heard nothing from this company, glad it wasn't urgent, glad I took my business elsewhere, We apologise for the delay in receiving a response. With that in mind, if you would like us to have another look for alternative options for you we are more than happy to help. We also looked at how easy it was to find Contact Us pages, price guarantee information, and any kind of special deals section. Thank you so much for your kind words, as well as your patience and understanding during what has been a very difficult time.... Read more, Distraught, frustrated, disappointed!! You can easily add on flight, hotel, and car or any combination of the three for package deals, although multiple flights are under a different option. We are also adhering to the published ATAS Guidelines https://www.atas.com.au/covid19-update It means more than you know. But it was over double what original holiday was. Priceline is a big deal in the online travel site world for a good reason. Under our normal terms and conditions, your booking is non-refundable. Imagine the 3-5mins it would take to process ind... Read more. Listing monitored by Travel Online representatives. When my husband phoned early March, he was told full money had already been paid to Padma so no changes were possible. See why we rock. Choosing one of the best online travel agencies is important stuff. I will highly recommend this service to family and friends and I will be using them again. I still need to fly with Thai airways. It's as aspirational to look at as it is useful to, well, use and there are extra discounts for booking multiple parts of your vacation with the site. We are very sorry this is not the answer you are looking for, however Travel Online is following all ACCC Guidelines https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#travel-cancellations-and-changes It's mildly annoying that Priceline's super cheap Pricebreaker deals don't extend to bundles, so you won't get an incredible bargain like you would if you booked separately. Category: Travel Agents. Its very unlikely the company will survive so I can only assume it is to pay CEO and leader bonus as they would be getting job keeper to pay their staff. We ask to speak to. Not withstanding that the Fiji Airways terms and conditions weren't part of any that i agreed to as part of the booking, bookings made in Australia (or flights depart... ing from Australia) are bound by our local laws. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Unfortunately we are unable to follow up unanswered calls as we have limited staff and receive hundreds of phone calls a day. Who knows if I will be able to use it and when? We understand this is disappointing, but it is completely out of our control. Your trust is our top concern. Host Agency/ Consortia Education. We understand you are disappointed you have not been able to obtain a refund for your flights with Fiji Airways. TravelOnline will tell you that theyre following the guidance from the ACCC (in almost every review below). Obviously I could not go because the government ban. However, we unde... Read more, I realise you are following guidelines, however, this is a very different situation.,Nobody was able to travel, so therefore I should be entitled to a full refund. It takes seconds to gain a reasonably accurate picture of what to expect from wherever you're considering booking. Tried the 'bait and switch' strategy. The hotel confirmed free cancellation and advised travel online had not paid them. As I'm sure you can understand, the staff who monitor our reviews are not the same staff who have access to all our accounts and financials. They now dispute that they received the Jetstar refund early November and it was actually late November, and now state that we won't see our refund till after 18th Feb 2021. Want to stay on a houseboat or in a chalet at your destination? And why would I want to go now? We NEVER authorised TO to cancel our flights and obtain 2 travel vouchers on our behalf. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Each airline has a different cancellation policy and we are legally obliged to comply with whatever terms and conditions the airline you booked with has in place. Obviously I could not go because the government ban. As explained, we are unable to offer you a full refund due to our terms and conditions and the original travel date of your booking. Our widespread and knowledgeable network of travel specialists are passionate about travel and know how to tailor the perfect holiday for each of our clients. We're very sorry that we weren't able to help you with your booking on this occasion, however we're pleased to hear that you were still able to secure a booking with the resort you were after and hope that you have a wonderful stay. This is standard industry practice. Stay away from this agency. One has to just look at how a company treats or looks after their clients during difficult times to tell if they worth doing business with in the future and by the way that Travel Online has handled this I can say that I will never use them again and looking at other reviews, it is clear that not many other people will be either! Although most do, unfortunately not every hotel provides us with live room availability. Whether you received the refund from Jetstar the 6th or the 26th Nov is irrelevant. I’m not sure why other Travel Agenci... es are offering full refunds and you are stating you must follow ACCC guidelines. Neither my wife or I had logged on, on the 7...Read more, I understand we have already been in contact with you about this this morning. Thank you for signing up to Top Ten Reviews. Why TPI; Experienced. Your support means a lot to us and it’s so great to spread some positive feedback with our whole team, as well as our other customers. That's the perfect peace of mind when you're booking online, and you can't be sure of what you're getting without user reviews backing hotel statements up. All you need to do is enter what you're looking for, and a somewhat dated interface tells you what's available. After a repeated dialogue with TravelOnline, they refused a refund. As a country that relies extremely heavily on tourism, hotels in Fiji have been severely impacted by the global pandemic and the travel bans that have resulted. One thing we really appreciated is that every hotel we looked at had dozens of reviews, and they're all from verified customers. 13th Mar 2020 Travel online have some amazing deals and it was so easy to book and use the service. This is standard industry practice. Certain amount of money hold by virgin and the rest from the hotel so you can not provide refund or if I want keep the same room I originally booked I need to add $500. Kind regards from all the team at TravelOnline. This credit is fully flexible and can be used for any travel service we sell, including accommodation, flights and holiday packages. Best in Travel agent. Firstly we'd like to offer our sincere apologies for not being able to confirm your booking request and failing to meet your expectations. This credit is fully flexible and can be used for any travel service we sell, including accommodation, flights and holiday packages. Book or enquire today. As you can appreciate we are experiencing high volumes of enquiry and as such, this is our final position in this matter. And match flights, hotel reservations and car rentals together for a later booking via BPAY or direct deposit has! And compassionate travel industry of 131 results based on 22005 reviews we match travelers with top OTAs like Expedia Orbitz. Because i thought at least interstate borders would stay open, one on Heron Island no! Trying our best to assist all customers as quickly as possible their and... 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