Mygov.scot uses cookies which are essential for the Please give us your Tel: 0141 300 1100 Fax: 0141 300 1170 Email: phs.HealthProtectionEnquiries@phs.scot. You can also give your feedback by sharing your experience on the Care Opinion website. What to include in a complaint You can make a complaint in writing, by phone, by email, in person or using an online complaints form. If you are not happy about how the NHS has handled your complaint you can refer the matter to the Scottish Public Services Ombudsman (SPSO) or seek a judicial review. Learn more about NHS Scottish Ambulance Service complaints procedure. Get In Touch / Get Involved. HIS lead the scrutiny and public assurance of health services in Scotland. We're one of Scotland's 7 special health boards. Documents. You cannot complain to an NHS board about private health care or anything you're taking legal action about. A ‘Public-Facing Document’ has been produced providing information on the new complaints procedure. The NHS board must tell you how to do this when they send you the final decision. We also use non-essential cookies to help us improve our websites. The vast majority of our patients have a good experience. Visit our dedicated page with information for staff and members of the public about Coronavirus (Covid-19). Your cookie settings have been saved. To leave feedback or make a complaint about the Golden Jubilee National Hospital, contact: To leave feedback or make a complaint about the Scottish Ambulance Service, contact: To leave feedback or make a complaint about The State Hospital, contact: Don’t include personal information e.g. Learn more about NHS Forth Valley complaints procedure. Health Secretary Alex Neil said: “Our health service does a fantastic job in the overwhelming number of cases. Please don't provide any personal information. The data presented includes response times, issues raised and outcomes. data collected is anonymised. The SPSO is independent from the NHS and Scottish Government. cookies. GP practices, dental surgeries, pharmacies and … Complaints about Healthcare Improvement Scotland This leaflet tells you about our complaints procedure and how to make a … Patient enquiries. Mental health services complaints. We also use non-essential cookies to help us improve our websites. You may, however, want to write an alternative foreword presenting the complaint handling procedure’s key aims, benefits and requirements.] You may, however, want to write an alternative foreword presenting the complaint handling procedure’s key aims, benefits and requirements.] Find out about how we're run, our values and our performance. Complaints. Our Health Heroes awards is a UK-wide campaign dedicated to celebrating, recognising and saying ‘thank-you’ to the thousands of unsung heroes who work in the NHS, social care sector, private healthcare and specialist healthcare services throughout the UK. Feedback and complaints. Description. You appear to be using an unsupported browser, and it may not be able to display this site properly. You are the best person to tell us about your care. Inform, Engage and Consult . (). Visit NHS inform for more information about NHS feedback, complaints and your rights. The Health Board can act as ‘honest broker’ to facilitate communication between you and the practitioner but has no responsibility to investigate complaints. If you are unhappy with an NHS board's final decision, you can ask the Scottish Public Services Ombudsman (SPSO) to review your complaint. For public health services complaints, contact the Local Government Ombudsman.. Scottish Government guidance for all those appointed under statute to be members of the boards of public bodies in Scotland. If you don't feel comfortable doing this, the health board may be able to act as an intermediary between you and these services, to help resolve any differences. If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint. Skip to content; Accessibility help ; Gov.scot uses cookies which are essential for the site to work. Visit the Golden Jubilee National Hospital, Scottish Public Services Ombudsman (SPSO), Report a problem with a medicine or medical device. If you are a patient, visit Scotland's Service Directory on the NHS Inform website to find out how to access local NHS services. Any data collected is anonymised. If you’re unhappy with the NHS care or treatment you've received, you have a right to complain using the NHS complaints procedure. If you’d like to make a complaint about your treatment or access to healthcare, you should make this directly to the local health board concerned or GP surgery involved. The Scottish Public Services Ombudsman . Learn more about NHS Golden Jubilee National Hospital complaints procedure. This document tells you about NHSScotland's complaints procedure, how to make a complaint to us here at NHS Health Scotland and what you can expect from us when we are dealing with your complaint. West of Scotland health board complains about chastity school speaker . Those who are responsible for looking after your health will do whatever they can to make sure you are given the best possible treatment. NHS Tayside values your comments, good or bad, to help us improve the service. Complaints about Healthcare Improvement Scotland This leaflet tells you about our complaints procedure and how to make a … Learn more about NHS Ayrshire & Arran's complaints procedure. Some complaints can be resolved through mediation. Tayside NHS Board : February 2020 : View PDF: 201803897: Fife NHS Board : January 2020 : View PDF: 201805931: Grampian NHS Board : October 2019 : View PDF: 201706689: Glasgow City Health and Social Care Partnership : August 2019 : View PDF This is available in addition to the 2016/17 publication report. NEW NHS COMPLAINTS PROCESS: As of 1 April 2017, the way NHS complaints are handled in Scotland has changed. We use cookies on this website which are essential for it to work. Complaints addressed by any member of staff, or alternatively referred to the appropriate point for early resolution. To leave feedback or make a complaint about an NHS Ayrshire and Arran service, contact: You can also submit feedback through NHS Ayrshire & Arran's feedback form. Accessibility links. The NHS board must tell you how to do this when they send you the final decision. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below. Feedback, complaints and your rights Your rights and responsibilities when giving feedback or making a complaint about the NHS in Scotland Complain about a GP, pharmacy, dentist or hospital in Scotland Who to contact at your local health board to leave feedback or make a complaint Duty of candour Find out more. Find public health research, evidence, evaluations and resources. For complaints about services in Monklands Hospital. See comments and complaints on the main Public Health Scotland website. Find what you're looking for on mygov.scot. Learn more about NHS Lanarkshire complaints procedure. Feedback and complaints about the NHS website. Care should be decided and delivered with the input of you and your family. Learn more about NHS Western Isles complaints procedure. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). complaints, even those resolved efficiently. Integration Joint Board Complaints Handling Procedure . NHS Complaints Dashboard. NHSScotland public facing model complaints handling procedure. There are also 31 integration authorities which provide health and social care at a local level. Sometimes this time limit will not apply. All GPs are required by their contract to have a practice-based system for handling complaints, and practices must co-operate with the local health board in the investigation of concerns. Help shape your hospital and community services. First published on 14 July 2017. We’re unable to provide clinical advice to members of the public. The NHS Constitution sets out your rights as a patient, and explains the … To complain about prison healthcare at Barlinnie, Greenock and Low Moss prisons contact: To complain about a GP surgery, an NHS dental surgery, an NHS optician’s practice or a community pharmacy, please contact them directly. If you don’t feel comfortable doing this, you can contact the complaints and feedback team at your local health board for advice. Learn more about NHS Grampian complaints procedure. The way we access urgent care has changed. Guidance. The service is free, independent and confidential. Special NHS Boards. Learn more about NHS Greater Glasgow and Clyde complaints procedure. Complaints regarding GPs, Dentists, Chemists or Opticians: If your complaint is about any of the above services you should complain to the practice directly. Skip to content; Accessibility help ; Gov.scot uses cookies which are essential for the site to work. Complaints Dashboard. NHS Boards will not investigate a complaint which has already been investigated by a GP practice. Documents. To make a complaint, contact the feedback and complaints team at your local NHS health board. Your Health Board. Learn more about NHS24 complaints procedure. By telling us about your care, you help us to give you the best care possible, provide a better service, and put people at the heart of it. NHS Board complaint mechanisms Following allegations that a former Head of Neurosurgery at NHS Tayside harmed patients for years with no systems in place to pick up his mistakes, the Cabinet Secretary for Health and Sport wrote to all chairs and chief executives of health boards in Scotland to: Health News. Visit our Keep Well in Winter site for advice on how to look after your own and your family’s health this winter. NEW NHS COMPLAINTS PROCESS: As of 1 April 2017, the way NHS complaints are handled in Scotland has changed. Please see the link for further information about how to make a suggestion or complaint. Concerns about primary care providers can be raised with the local health board, but the board must then decide if it would be more appropriate for the primary care provider to consider the complaint. Involving stakeholders is considered key to ensuring our services are designed to deliver safe, effective, person-centred care and treatment. The Scottish Public Services Ombudsman . Please note postal mail will only be opened on a weekly basis for the foreseeable future, therefore please complete our online form. Learn more about NHS Shetland complaints procedure. Public Health Scotland Public Health Scotland is Scotland’s lead national agency for improving and protecting the health and wellbeing of all of Scotland’s people. West of Scotland health board complains about chastity school speaker . The awards are run by Skills for Health, a national charity dedicated to supporting the health and […] Tell us your experience of our services, have your say, and more. Note: Your feedback will help us make improvements on this site. If you do not want to make a direct complaint or your complaint has not been resolved, contact your local NHS health board or special NHS board. We will always try to deal with your complaint quickly. Click on the left hand navigation to find local information relating to your NHS Board. We’re working continually to improve it, and will be adding to the content and functionality over the next few months. To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. If you are not happy about how the NHS has handled your complaint you can refer the matter to the Scottish Public Services Ombudsman (SPSO) or seek a judicial review. Scottish Government guidance for all those appointed under statute to be members of the boards of public bodies in Scotland. The SPSO cannot normally look at complaints: The Hospital provides care and treatment for up to 140 male patients with a catchment area covering Scotland and Northern Ireland. After latest incident, Catholic education director says NHS has no right to interfere with the ‘moral code of Catholic schools’ NHS Greater Glasgow and Clyde has been critised for attempting to control what speakers Catholic schools invite. We provide healthcare to over 1.2 million people and employ around 38,000 staff. name, location or any personal health conditions. Other NHS services. All NHS bodies (including every GP practice) must adopt both the new CHP and the ‘Public-Facing Document’. Return to top. If you’d like to make a complaint about your treatment or access to healthcare, you should make this directly to the local health board concerned or GP surgery involved. If your complaint is about VisitScotland. They are supported by seven special boards, which provide national services. To contact the Chief Executive direct: If you don’t feel comfortable making a complaint directly to a GP or dental practice, pharmacy or optician, NHS Lothian can act as an intermediary between you and these services. NHS Boards will not investigate a complaint which has already been investigated by a GP practice. To make a complaint, contact the feedback and complaints team at your local NHS health board. Feedback and Complaints. NHS 24 - Scotland's national telehealth and telecare organisation. To lodge a complaint with us regarding VisitScotland please fill out this form with details of your experience. A TOTAL of 1,700 complaints relating to patients being discharged from hospitals have been made to Scottish health boards since 2014/15. Learn more about NHS Lothian complaints procedure. Email patient.experience@borders.scot.nhs.uk please provide your full postal address and telephone details and that of the patient if you are complaining on behalf of somebody. Version 3 January 2019 2 Quick guide to our complaints procedure Complaints procedure You can make your complaint in person, by phone, by e-mail or in writing. To leave feedback or make a complaint about an NHS Dumfries and Galloway service, contact: To leave feedback or make a complaint about an NHS Fife service, contact: To leave feedback or make a complaint about an NHS Forth Valley service, contact: To leave feedback or make a complaint about an NHS Grampian service, contact: To complain about hospital services or the board function at NHS Greater Glasgow and Clyde, contact: When phoning, please listen carefully and pick the right option for the service you want to complain about. We also use non-essential cookies to help us improve our websites. Scotland is now in temporary Lockdown. We aim to resolve your complaint within five working days. Healthcare Improvement Scotland Supporting the delivery of high quality, evidence-based care and scrutinising services to provide public assurance about the quality and safety of healthcare. We have a two-stage complaints procedure. We also use non-essential cookies to help us improve our websites, which you can opt out of in … For practitioners and policy makers, Community Planning and Health and Social Care Partnerships, and other public service staff. Health advice on COVID-19, including social distancing and stay at home advice is available from NHS Inform. Find public health research, evidence, evaluations and resources. Any data collected is anonymised. They are supported by seven special boards, which provide national services. By continuing to use this site, you agree to our use of Description. mygov.scot is the place for people in Scotland to access public services that are easy to find and simple to use. It reviews complaints about most organisations providing public services in Scotland. There are also 31 integration authorities which provide health and social care at a local level. Learn more about NHS Orkney complaints procedure. Learn more about NHS Tayside complaints procedure. Complain about a GP, pharmacy, dentist or hospital in Scotland, RenfrewshireHSCP.Complaints@ggc.scot.nhs.uk, PatientAffairs.Hairmyres@lanarkshire.scot.nhs.uk, PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk, PatientAffairs.Monklands@lanarkshire.scot.nhs.uk, PatientAffairs.PrimaryCare@lanarkshire.scot.nhs.uk, Chat to an NHS operator in our Live Chat - opens a new window. Turn cookies on or off, Coronavirus (COVID-19): what you need to know. Feedback, complaints and your rights Your rights and responsibilities when giving feedback or making a complaint about the NHS in Scotland Complain about a GP, pharmacy, dentist or hospital in Scotland Who to contact at your local health board to leave feedback or make a complaint Duty of candour If you’re unhappy with the NHS care or treatment you've received, you have a right to complain using the NHS complaints procedure. The NHS Complaints dashboard provides users with the statistics for hospital and community services, family health services and special boards up to end March 2017. You can ask for mediation or Health Boards may offer to provide it, but it can go ahead only if both parties agree to it. You can also give your feedback by sharing your experience on the Care Opinion website. For non-health related advice on COVID-19 please visit the Scottish Government. First published on 14 July 2017. Guidance. If you don’t feel comfortable making a complaint directly to a GP or dental practice, pharmacy or optician, contact: To leave feedback or make a complaint about an NHS Lothian service, contact: To leave feedback or make a complaint about an NHS Orkney service, contact: To leave feedback or make a complaint about an NHS Shetland service, contact: To leave feedback or make a complaint about an NHS Tayside service, contact: To make a complaint about an NHS Western Isles service, contact: To leave feedback or make a complaint about NHS 24, contact: You can also leave feedback about NHS 24 using the feedback form on the NHS 24 website. To provide feedback or complain about your COVID-19 testing experience or your experience of the National Contact Tracing Centre please complete the form below. Contact the NHS Lothian Complaints Team to find out how they can help. These include NHS Education for Scotland (NES) and Healthcare Improvement Scotland (HIS). To give feedback or make a complaint you can: speak to a member of staff - this can be the best way to give feedback and resolve issues quickly contact your NHS Board by phone, email or online. If you’d like to make a complaint, please contact the practice or shop manager in the first instance. Contact us There has been a 13% rise in complaints against the NHS in Scotland, according to figures released by the Scottish government. The SPSO cannot normally look at complaints more than 12 months after you became aware of the matter you want to complain about. If you remain dissatisfied with an NHS board or service provider after its complaints process has concluded, you can ask the SPSO to look at your complaint. Know where to get the right care in the right place this winter. The list of NHS Boards below offers you a quick link to the Minor Ailment Service Local Formulary for your area :-Please note that this page is currently being updated, please go to your board page for the appropriate documentation . This change places greater emphasis on Early Resolution of complaints, valuing the feedback we receive, accurately recording it and learning from the experience to … You can make your complaint in person, by phone, by e-mail or in writing. This document tells you about NHSScotland's complaints procedure, how to make a complaint to us here at NHS Health Scotland and what you can expect from us when we are dealing with your complaint. site to work. If you have not received a response within 20 working days, you can contact the Scottish Public Services Ombudsman (SPSO). NHS Boards must confirm implementation of the new procedure to the Scottish Government. For assistance with this or for further information or advice on how to complain about these services, contact: To leave feedback or make a complaint about an NHS Highland service, contact: To leave feedback or make a complaint about acute service, contact: For complaints about services in Hairmyres Hospital. Freephone number for feedback, comments, concerns and complaints call 0800 169 1441 For more general information about making a complaint about the NHS in Scotland read the factsheet or leaflet. Public Health Scotland Public Health Scotland is Scotland’s lead national agency for improving and protecting the health and wellbeing of all of Scotland’s people. If you are unhappy with an NHS board's final decision, you can ask the Scottish Public Services Ombudsman (SPSO) to review your complaint. Complaints about the NHS Board. The Education Scotland complaints handling procedure (attached below) covers concerns and formal complaints about our work and the work of our staff. It also details how to complain and how we use your feedback to identify what we need to do to improve. If your complaint is about NHS 24, the Golden Jubilee National Hospital, the Scottish Ambulance Service or the State Hospital, you can find out who to complain to on the NHS Inform complaints page. For example if it's a complaint about your doctor, you could complain to the surgery. This change places greater emphasis on Early Resolution of complaints, valuing the feedback we receive, accurately recording it and learning from the experience to … The SPSO is independent from the NHS and Scottish Government. Healthcare Improvement Scotland Supporting the delivery of high quality, evidence-based care and scrutinising services to provide public assurance about the quality and safety of healthcare. Find out how you can get in touch with different areas of NHS National Services Scotland. Learn more about NHS State Hospital complaints procedure. These include NHS Education for Scotland (NES) and Healthcare Improvement Scotland (HIS). For more information see the NHS Ayrshire and Arran Complaints Handling Procedure. Complaints _____29 Barriers to making complaints _____29 Health and Sport Committee ... session with the Cabinet Secretary for Health and Sport. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb). Glasgow City Integration Joint Board Complaints Team; NHS Greater Glasgow and Clyde Complaints Team for community health; Glasgow City Council Complaints Team for social care; make a media enquiry to: NHS Greater Glasgow and Clyde Media Team for community health; Glasgow City Council Media Team for social care; report a concern about a child or an adult General Enquiry. Thanks for taking to time to offer your feedback on our VisitScotland.org website. The national Health Board working to reduce health inequalities and improve population health in Scotland. Contact us You've been redirected from a site that no longer exists Each health board will have a patient relations or complaints team that work with you, your family or carer to resolve any disputes or complaints about the quality of care you have received. 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