This is due to the incorrect postcode you have written on the return address. They came in great condition. Very professional company and can tell they care about there customers. Cheers! If your concern is about missing the delivery, we always coordinate with the courier for investigation. We will be looking forward to your next purchase. Goodwill offered but only on condition I buy another jacket. Your review is appreciated. Thank you for purchasing and the recommendation is very much appreciated. Thank you for sharing this with us and we want you to know that we are grateful that you decided to purchase from us. Lorenzo Veratti is a luxury clothing brand based in the UK. Bought a coat in November. Thank you guys. I'm really pleased to have these, l've wanted to give them a try for a while now, Hi DioneWe are delighted to hear that the coat you purchased from us has exceeded your husband's expectations. Each time reached out, not much help at all. Recent purchase of a coat , great service superb value price even better cannot be happier . Companies can ask for reviews via automatic invitations. Brand s. Staall is using cookies to help you give the best experience we can. View cart for details. Highly Recommend. Happy New Year! Thank you for sharing this with everyone. Replies to negative reviews in < 24 hours. Cheers! Cheers! My experience with lorenzo was better than I have had with any other company. SPEND 100, GET 20. Hi KimberlyThank you so much for this wonderful review. They have no phone and dont respond to emails. Cheers! This information is available under "Shipping" and on the slider and pop-up notification. Your effort to share this remind us that we are on the right track. The new coat arrived quality is amazing and size was spot on! Outstanding clothing selection & the quality is superb! Beyond Streetwear. Purchased a tracksuit on 5th December which we are still waiting to receive. Can you please tell us why you are saying that the product you bought is nothing like the photos at all? We are beyond grateful that you appreciate our effort to provide you with the best customer service experience possible. The range features statement denim and jackets, as well as easy-wearing tech trousers for chill days and high-tech outerwear coats perfect for the colder months ahead. Great communication and fast replacement, with no quibbles at all.We will definitely purchase again from this store! so thank you for quick delivery. Hi Anne-MarieWe are happy to assist you. The cargos i ordered had a fault on them and it was resolved in a matter of a couple of emails. Hi LauraWe are happy to help. its not about spending 70 and then 5 for shipping which is supposed to take 2-3 days, its the fact that if the shipping says 2-3 days why is it taking over a week and when you contact them they dont reply? It goes against our guidelines to offer incentives for reviews. Lorenzo Veratti. We will be looking forward to your next purchase. The tracksuits I had were faulty, rips or pocket hanging off, a jacket was delivered but someone must of took it as I did not receive, they have not really wanted to know about anything now and seem to just push me away, a whole tracksuit returned due to it being faulty but they are being unhelpful. We appreciate that you share this with us. Terms & Conditions Knowing that your are satisfied makes our hearts full. Verification can help ensure real people write reviews about real companies. is lorenzo veratti a good brand. Outstanding clothing selection & the quality is superb! From this brand. Thank you for letting us know that we were able to give you the best possible customer service experience. Hi LauraWe are happy to help. Before you do anything, it is suggested that you backup your website so that you can revert back to a previous version if something goes wrong. Our apologies for the inconvenience. Hi TraceyWe want to thank you for your thoughtful review. We are happy to learn that your overall experience had been amazing. The customer service was one of the best Ive dealt with, cant wait to receive my coat now. Verification can help ensure real people write reviews about real companies. Lorenzo Veratti Denim Jeans | Mens Arti Washed Jean Indigo Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Reels. We received many returns and we did not encounter any problems with our postcode. We appreciate it and we are looking forward to hearing from you again. However it was completely the opposite. This varies by browser, if you do not see a box on your page with a red X try right clicking on the page, then select View Page Info, and goto the Media Tab. You will be compensated for the inconvenience caused. Excellent service, will definitely purchase from here again. Very underrated company - lorenzo veratti sells such high quality and great looking clothing at fairly reasonable prices, the customer service is quick and friendly l. Admittedly some of the stuff isn't all too comfortable but still looks fantastic nonetheless. The amount refunded will be reflected in the account after 3-5 workings days. We are happy that we have exceeded your expectations. We always encourage our consumers to inspect the item after receiving it and immediately report to us if any issues are found so we can sort them out within the allowed time frame. Hi St. JohnThis is such an amazing feedback. We value the trust you put in us and hopefully because of this experience, you will continue to support the brand. If your concern is about missing the delivery, we always coordinate with the courier for investigation. The luxury streetwear brand have found a niche in the market, inspired by icons of the 20th and 21st centuries. There a wast of time I'm having to take the matter further and to my bank very poor service don't bother buying unless you want the run around !!! Ordered few times from these. Hi C. JacksonThank you for writing a review. We use dedicated people and clever technology to safeguard our platform. Dont hesitate to purchase or contact Lorenzo. So out of pocket for a tracksuit and a tracksuit jacket. Hi AamzYou made our day with your priceless review! Great customer service and amazing products. Perfect for your lockdown wardrobe its only right. All our hard work paid off, knowing that your overall experience with our company has exceeded your expectations. Bought Eclipse 2.0 jacket. Customer satisfaction is very important to us and we are sorry if your experience with us did not meet your expectation. Ordered 50 jeans that were NOTHING like the photos at all??? Cheers! The information about our Exchange and Return Policy is available on our website. Cheers! Sorry for the confusion and thank you for raising this with us. Hi LauraWe are happy to help. I received an IMMEDIATE response and one very much to my satisfaction. Brilliant high quality coat and one very happy son. | Read 61-80 Reviews out of 1,023 linktr.ee/lorenzoveratti. Everything was very stylish, my son was over the moon with what he got .!! Cheers! Cheers! We are delighted to hear that you had a wonderful experience with us. Thank you for leaving a review. Thank you! What is it really like to work at Lorenzo Veratti? Need a better system in place for customer service and change their delivery company. Cheers! EXCHANGE & RETURNS. Cheers! WOW! Brilliant company and customer service Thankyou so much :). However it was completely the opposite. SHOP Premi RECENSIONI Sconto per studenti Conto Italiano EUR 0,00 Consegna gratuita nel Regno Unito superiore a 100 Acquista ora, paga pi tardi con Klarna, ClearPay & Laybuy Ordini internazionali escludono tasse e doveri NOVIT Vendita Storm Cargo Pant Charcoal 6 reviews 76,00 58,00 Add to Bag Vendita Giacca Urus -Black We appreciate your thoughtful review and patience with us. You may get a 404 error for images because you have Hot Link Protection turned on and the domain is not on the list of authorized domains. We order from this company a lot and love the clothing! Your feedback about the pockets of the jacket is very much welcome, and we will use it to further improve the overall quality and designs of our product. Cheers! Recent purchase of a coat , great service superb value price even better cannot be happier . Your review warms our hearts. REWARDS. I ordered a coat for Christmas for my son. Cant fault them. We reviewed the conversation we had with you we could not find the specific time and date that we asked you to buy another jacket. He said it's the best coat he's owned. Thank you very much really appreciate how Ive been dealt with as a customer and also Lorenzo as a company, as this is my 3rd purchase Im very happy with the quality so thank you guys over a Lorenzo HQ. Super efficient and polite. Item delivered within 48 hours and superb customer service (even replying to my email on Christmas Day!) They have 28 days to process the claim but it does not mean that it will take 28 days because there are instances if the reason for the claim has strong evidence, sometimes it only takes a week or two to get approved. Brought a pair of jeans for my boyfriend for Christmas. Thank you and we are looking forward to hearing from you again. Hi TamsinWe are delighted to know that we were able to sort out the issue for you in no time. 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Arrived very quickly and my son was made up with his birthday gift. Thank you for trusting our brand and we are looking forward to seeing you shopping with us again. This means a lot to us. The .htaccess file contains directives (instructions) that tell the server how to behave in certain scenarios and directly affect how your website functions. Copyright 1995-2023 eBay Inc. All Rights Reserved. Suggested companies are based on peoples browsing tendencies. SPECTRUM | Limited Edition Blue/purple 30 Piece Brush Set RRP 99.99 New (#314410313140), Snuggledown Hungarian Goose Down Duvet (#314410052603). For addon domains, the file must be in public_html/addondomain.com/example/Example/ and the names are case-sensitive. You have no idea how much they mean to us. Hi JulieThank you for the word, we are happy that you received your order in no time. Thanks again for sharing such a positive experience. We would like to inform you that a disputed delivery must be investigated regardless of the reason because we as the supplier, and the courier would like to know what went wrong with the delivery, and was there any lapses on the courier's part or not. Hi SahWe are beyond grateful for your effort to share this amazing feedback with us. There a wast of time I'm having to take the matter further and to my bank very poor service don't bother buying unless you want the run around !!! Especially impressed with the level of customer service and the speedy responses. Very helpful, quick replies and gave me exactly what I was looking for. We take pride in our customer service and we acknowledge that still, we could have handled the situation better. from Footasylum. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When it arrived he didnt like how it fitted so I returned and ordered a different style - this arrived quickly, fits brilliantly- happy son. All our product sizes are based on UK standard size, and they are true to size however, we understand that everyone has their own fit preference. Absolutely disgusting service and communication Ive received several emails but none explaining when we will Receive the tracksuit. We take pride in our customer service and we acknowledge that still, we could have handled the situation better. Cheers! Much nicer than items I have received from Next, ASOS etc.Support your local start ups! Style & Culture Editor|Twitter: @jacobdavey/ Instagram: @jacob_davey. About Us Cant fault them. You mentioned that you bought it as your husband's Christmas present, but the item was purchased in September last year and it was not open until Christmas. Ordered a coat for my son who is very into his clothes!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Great customer service! Cheers! Did the driver follow the correct delivery procedure? Very good service, quick delivery. If your blog is showing the wrong domain name in links, redirecting to another site, or is missing images and style, these are all usually related to the same problem: you have the wrong domain name configured in your WordPress blog. Down. He said it's the best coat he's owned. Thank you! 73.9K followers. I would shop here again. Clothing & Underwear Men's Clothing Store Lorenzoveratti Lorenzoveratti Reviews 1,191 Excellent 4.6 VERIFIED COMPANY lorenzoveratti.com Visit this website Write a review 4.6 total 1% 1-star 6% Filter Sort: Most relevant Sian Pitt 1 review GB A day ago Fantastic After Service Bought a coat in November. Thank you for your review. Cheers! Second item I have ordered now just arrived. Told that no jackets left and to choose another. Very dissatisfied. Absolutely superb service and communication from the company . We are hoping that this incident will not deter you from buying from us again. Ordered few times from these. The pieces are now available to purchaseonlinefrom the Lorenzo Veratti webstore, and in Footasyulm. Join the community to connect with real employees and see what other professionals are saying about their companies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How to find the correct spelling and folder, 404 Errors After Clicking WordPress Links, From the left-hand navigation menu in WordPress, click. You are a wonderful customer and your patience with the whole process was just exceptional. Lorenzoveratti is a great urban clothing company.They produce high quality clothes.There sizes are the sizes stated on their web site.They have a very good loyatly rewards cards were you can get reductions on orders,mu son just loves their clothes. Thank you for your trust and we are hoping that you will continue to support our brand. Everything was very stylish, my son was over the moon with what he got .!! Hi VictoriaThank you for shopping with us and thank you for complimenting our products and customer service. Customer service are fantastic very helpful. Hi MichelleWe are sorry if you are not happy with the service due to the lengthy process. Your support of our brand is highly appreciated and we can't wait to hear from you again. Your feedback is highly appreciated. Notice that the CaSe is important in this example. Redirects and rewriting URLs are two very common directives found in a .htaccess file, and many scripts such as WordPress, Drupal, Joomla and Magento add directives to the .htaccess so those scripts can function. Hi DanielWe would like to apologize if the information provided by our team was not sufficient to answer your query. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Work Here? Knowing that your are satisfied makes our hearts full. The hood is amazing too as it doesnt fly off in the wind and theres multiple pockets which is a bonus ! Pretty gutted, first time customer. Recent purchase of a coat , great service superb value price even better cannot be happier . Cheers! By clicking 'Accept', you . Thank you for your cooperation and for being so patient with the process. We want our consumers to have all the information about the product before purchasing, and we make sure that the features of the product are available under the item description. We cannot answer you directly because we could not find your records maybe because you are using a different name. Great customer service and amazing products. RewriteRule . Nearly a week later item has now been lost and told to talk to retailer. Our dedicated team works very hard to ensure that our customer will get only the best. Each time reached out, not much help at all. We are willing to give you a refund if you are not happy with it, but you have to pay for the return postage since we do not offer free returns. I bought my son the Atomic Jacket which he loved but unfortunately the zip broke. Hi JackieWe want to thank you for your patience while our team our doing its best to sort out the problem with our courier. The packaging, shipping and time to delivery were fast. Cheers! Hi SianWe are a brand that gives high importance to customer satisfaction this means that we are always willing to help out our consumers with all their concerns. Did you mention to our support team about your faulty tracksuit? Thank you. Highly Recommend. Suggested companies are based on peoples browsing tendencies. This means a lot to us. Hi SoniaWe are sorry to hear that you son's ordered did not push through. Cheers! Anyone can write a Trustpilot review. His friends are complimenting the coat already and I will be sending them your way! Here are 8 tips for writing great reviews. We believe we already explained everything to you in your previous review about the situation. Thank you and our sincere apologies again. We are looking forward to hearing from you again. If there is anything specific that we need to improve please do not hesitate to reach out to our support team. Hi VictoriaThank you for shopping with us and thank you for complimenting our products and customer service.