Many venues release their tickets 24 hours before the event as a security measure, so it's normal to receive them the day before or the day of the event. On the review page, click the Transfer button to send the tickets. All rights reserved. After following the instructions provided, your ticket will be displayed as a digital barcode in the AXS app. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. Here's how it works: Click the Transfer button next to the event in your AXS account. To login, use the same email address you used when purchasing your tickets. [deleted] 1 yr. ago. If you just purchased your tickets not long ago and aren't seeing them under My Events, hang tight. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. Was wondering if you had any update on how yours is going? You can also create an account without purchasing tickets by going to AXS.com and entering basic account information. You may not receive mobile transfer tickets until within 24 hours of the event due to delayed release policies that venues use to keep your tickets safe. Usually there is a waiting period of a few weeks. After completing the account information, you may buy, sell or manage any seats in your account. If your friend already has an AXS account, the tickets will be transferred instantaneously. You should see something to transfer. The Fox Theater Foundation. Select the tickets to sell, and then set your price and selling options. Copyright Theyll also need to get the AXS app. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. Accessibility a carbonhouse experience, Multi-Game Packages & Single Night Suite Rentals. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When listing tickets, you decide how long your listing will be available for others to buy. axs allows you to transfer ticket you have bought from within the app. Under this tab, you'll see event details and ticket barcodes for all your upcoming events. It depends. Sub-Category: Mobile Tickets Order Help Other Ticket Delivery Ticket Details 05-20-2021 09:51 PM 0 Reply All forum topics i beat on stub hub until they agreed to refund my money, after they tried to weasle out of their 100% guarantee!--saying the problem was axs and not stubhub. Customer service all the way to your seat, 2000-2022 StubHub. Cookie Notice I purchased tickets for a concert back in February. Your tickets will no longer be listed for others to buy. Use of this website signifies your agreement to our. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. To transfer a ticket, view your order on The O2 Venue App and a transfer button will be presented at the bottom of your ticket. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. Did you find it helpful? We want to make sure you discover and get into the events you're most excited about even if we're not the primary ticket provider. We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. having issues with my tickets for show in a few day this whole process seems extremely sketchy and there should be a much easier way to navigate. totally rinky dink. Please use the guide below to see how you can access, transfer and sell your tickets safely and securely from your smartphone! Yes You also have the option of transferring and listing your tickets for sale prior to the event. Ive used a tab with no cookies and not logged in and I still don't see them and that's fucked cause they'd be the cheapest ones available so not only am I getting screwed over cause no one can buy my tickets AXS is forcing people to pay a higher price than should be available. And you're done! Bought tickets for a group? Transfer Tickets - AXS Help Center Transfer Tickets Transfer Tickets Transfer Basics and Help Transfer Basics What is Transfer / Share? Click the Transfer button next to the event in your AXS account. may not be valid. Youll be able to transfer money to your bank from your account on AXS.com. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. Open the Rockets App, navigate to the Tickets Menu at the bottom of the screen, then tap Mobile Tickets. i will not book anything on stub hub as a result. I was on hold with StubHub for over 3 hours, finally someone answered and put me on hold to contact the seller, who told them that he had already transfered the tickets to me. Reddit and its partners use cookies and similar technologies to provide you with a better experience. No. Hint: If the Wallet says "No Tickets", click the more tab in the bottom right corner, then click the profile icon and then click "My MLB Account Emails." For more information, please see our AXS Mobile ID allows for convenience, flexibility and security. Tix originally purchased Spring 2020, was postponed until today 7/31/21. I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. I'm concerned about the hold times to get someone on the phone and that there was no resolution after today." Stubhub tix not transferred to AXS acct, show is tonight Have been on hold 3+ hrs. From everyone at Vivid Seats, we hope you enjoy your event! it never happened. And Stubhub support could have been a lot better, faster, or have had other options like a "CLICK HERE IF YOUR TICKETS LOOK FAKE" button. Ask the Community Contact Support If you do not currently have an AXS account you will be instructed to create one during your purchase. When your tickets sell, youll receive an email informing you of the sale. How will I know if my transfer was successful? Yes. In your AXS account, select the ticket icon or 'My Tickets' Choose which tickets to send and 'Transfer' Fill out the reci. Sign into your AXS Account and click Listings. I bought two tickets to a New York Islanders game at Nassau Coliseum. Show the ticket in the App at the entrance and get them scanned to enter. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. Privacy Policy. AXS Mobile ID tickets are digital and cannot be printed for venue entry. After that, the tickets will be theirs to use with the AXS app. How do I use the Rockets App to enter the building? There has to be some way, right. Apparently it is actually AXS? I called them in June 2020 since the tickets never transfered to my AXS account (the merchant that originally sold the tickets to whoever I bought them from on Stubhub). Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. AXS Tickets Status Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. Remember, your friends can always transfer tickets back to you. Idk if they just add more to what you set the price at for everyone which they shouldn't because they have a fee to sell and buying resale still has fees so imo it'd be ridiculous they're posting my tickets for a higher price for even more money but Idk. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. Press question mark to learn the rest of the keyboard shortcuts. Select the ticket/seat you want to transfer and then enter the recipient's name and email address. Site Map | SH eventually responded to my messages on social media (I had pinged them on FB, Twitter and IG, they only responded to FB and only after the concert, despite me messaging them for 2 months. They said they would get in contact with the seller and have the tickets transferred over. After you've transferred them, the recipient will get an email with steps to create or log into their AXS account to see the tickets. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. After logging into the app, verify the tickets are available in the app. Then your friends can get in with their own phones using the AXS app. Select the tickets to transfer and enter the recipient's information. Its up to you! Sign in or create an AXS account. Many fans find it best to TRANSFER the seats to their guests prior to the event. What are my options here? Yes No Still Need Help? How far in advance can I access my tickets? and our Go into the app, look at the ticket. Terms of Service | We successfully sold our tickets through the AXS website quite quickly and have a credit balance on the AXS website minus a ridiculously high 60.00 charge for selling 4x tickets back through their . If available, youll see the option to get tickets with AXS Official Resale on the event page. Why did the venue decide to use AXS Mobile ID? Why did the venue decide to use AXS Mobile ID? Bought tickets for a group? why the hell can they just not send you the tickets in an email, as an option? Can seats be transferred to someone who doesnt have an AXS account? Does anyone know how to do it through axs?? Just follow the simple steps to make the tickets officially yours. When listing tickets, you decide how long your listing will be available for others to buy. At this point, you should see your tickets in the MLB Ballpark app. I have a problem with AXS Tickets Are you having issues? On the review page, click the Transfer button to send the tickets. No. Easy! How do I transfer AXS Mobile ID? Open the App and sign in to see your tickets. Have screenshots and stuff with timestamps to also prove this is a thing. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. Stub hub sent my hockey tickets for a las vegas game to axs. Did you find it helpful? | No. AXS Mobile ID allows you to manage . What if my guests arrive at different times? Anyone have success getting something similar resolved day of show? Nope. Danielle is the author of this solution article. The Fox Theater of Bakersfield epitomizes an era of elegance, romance and big screen entertainment otherwise impossible to experience this side of Hollywood. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. On the AXS App, you can manage tickets for upcoming events under the "Your Tickets" section -- the ticket icon near the bottom of the screen. Follow the steps below to access the tickets: Did you find it helpful? Yes I just bought the ticket about 6 hours ago but I also had to buy tickets to fly to New York so Im going to freak out if I dont have real tickets soon because I need to cancel everything if this isnt legit. Otherwise you have until your friend creates an account to cancel the transfer. All this to say that the $300 I paid for tickets on SH a year and a half ago caused me more stress and anxiety than I've ever had before, and I was able to walk up to the box office at the show and spend $140 for the same floor seats the day of. Unless otherwise noted, tickets are accessible on the AXS app and ready to manage as soon as the purchase is complete. Review listing information and choose Credit Card for payout. The game is in 36 hours. Browse your upcoming events and tap the ticket icon for the game or event you would. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. Click yes, retract now.And youre done! Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? Remember, your friends can always transfer tickets back to you. 2023 Many fans find it best to TRANSFER the seats to their guests prior to the event. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. Tap the gameyou are attending tap View All to see more games. I asked the rep, "What happens if the day of the show comes and the tickets still aren't transferred? You've been successfully subscribed - thanks! With NO CUSTOMER SUPPORT, AXS is NOT a viable option to use. It depends. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. Now we just want to get rid of them ugh. On the Review page, click the List Tickets button to finish. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. Can I still use a ticket after I have transferred or shared it with someone else? Fast forward to this past weekend, the day of the show, the tickets still were not transferred. If you already have an AXS account, the tickets will be transferred to your account automatically. Yep! it must be some garage shop with three programmers. i finally got someone from stub hub to talk to me about it, and after them trying, they coulde not get crappy axs to work either. Its up to the promoter, artist, or team if you can sell tickets or not. What is my seat, Seller sent me wrong tickets through Ticketmaster, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Once everything is correct, tap, Log into your account entering the email address used to purchase the tickets, Browse your upcoming events and tap the ticket icon for the one you want to view, Present the QR code at the door to be scanned for entry to Toyota Center, The card you used to purchase the tickets. Theyll also need to get the AXS app. On the review page, click the Transfer button to send the tickets. The game is in 36 hours. Please bring a valid photo ID and the card you used to purchase the tickets to the Toyota Center box office. Press J to jump to the feed. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. After downloading the app, you will be prompted to create an account or log in (if you do not already have an account). Privacy Policy. Your tickets will no longer be listed for others to buy. Otherwise you have until your friend creates an account to cancel the transfer. Before following any of the steps below, make sure you download the Official Houston Rockets App! This will bring you to the page to confirm the correct email associated with the order. Your AXS Mobile ID ticket will now show up. When I buy tickets, do I have to deal with the seller? How will I know if my transfer was successful? Select the tickets to transfer and enter the recipient's information. I tried calling axs.nobody was home. Transfer Help I transferred AXS Mobile ID tickets to the wrong email, what can I do? Theyll just have to create an AXS account to claim their tickets. Most mobile transfer tickets will not be immediately available. As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). Your parking pass for the Toyota Tundra garage will load like a ticket with a barcode to be scanned as you enter the garage. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Select the tickets to transfer and enter the recipients information. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. i assume they will try to get me to receive the tickets using axs again. I was never able to get ahold of SH again. I purchased tickets for a concert back in February. No paper tickets required. and our Yes What are my options here? It eliminates paper tickets and allows you to enter events quickly with the scanning of the AXS or venue app. You'll then be asked to review the transfer. You will enter your community username and new password and done! Thanks! Official Tickets and Your Source for Live Entertainment | AXS.com After completing the account information, you may buy, sell or manage any seats in your account. If you bought AXS tickets on StubHuband need to send them to a friend, transfer the tickets through your AXS account. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. Please help. On the review page, click the Transfer button to send the tickets. Tap View to access the barcode and scan in for entry. Help us improve this article with your feedback. If you see a Sell button next to your tickets in your account, you can sell them! Overall, disappointing, but fair. Help us improve this article with your feedback. Nope. Stubhub assured me my tickets would be available. If they already have an AXS account set up the tickets will go in their account automatically. All Rights Reserved. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. Tix originally purchased Spring 2020, was postponed until today 7/31/21. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. The recipient will get an email about the transfer, and they'll need to create an AXS account (if they don't have one yet) to complete the transfer. On the Review page, click the List Tickets button to finish. When its time for the event, they can open the app to show their tickets on their phone. Step 1: Download and Login into MLB Ballpark App Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. After the switch, you will enter the email address you use to access the community in order to reset your password. The tickets will be delivered to the buyer automatically. Is there any way to get any assistance? Enjoy the event! Transfer tickets to friends (for select events). Try to contact them on their Twitter account. Use the same email you use on StubHub. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. Generally, these are your options: for exclusive presale tickets, news on upcoming concerts and events, latest Fox Theater and Foundation news, and much more! Use the same email you use on StubHub. This will now be the only customer admission method at venues including The O2 and the OVO Arena Wembley. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. What if my guests arrive at different times? Select the seats you would like to send. Step 2: Login or Create an MLB Account After downloading the app, you will be prompted to create an account or log in (if you do not already have an account) Lindsay is the author of this solution article. Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. 2023 Crypto.com Arena. Flew in for this show. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. I had read on other threads that sometimes the tickets don't transfer until the day of the event. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. When fans have tickets they cant use, they list them for other fans to buy. Your Privacy Choices | With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. Generally, these are your options: Remember, you can remove your listing at any time (as long as tickets havent sold). Go to solution Cannot see tickets in AXS App I bought tickets through StubHub on thursday. I followed the directions of creating a AXS account via the email address that they sent me the email. The concert is tomorrow. No bags are allowed except: MEDICAL, DIAPER BAGS, CLUTCH SMALLER THAN 5.5" X 8.5", (If you can't remember your password, tap Forgot Password and follow the instructions sent to your email). Please provide a valid barcode error for Blue Jays tickets, Listing Mariners tickets without a barcode, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If you see a Sell button next to your tickets in your account, you can sell them! Do you know what number you used to contact AXS? I had to contact the venue and luckily they had tickets available at the box office, so I was able to make the show. Tap Tickets Tab (pull down on the screen to refresh if necessary). If you have any questions, please call us at (713) 758-7330 or email us at ticketservices@rocketball.com. SOLD TICKETS VIA AXS. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. Find Tink Philadelphia tickets, appearing at Union Transfer in Pennsylvania on Apr 15, 2023 at 8:00 pm. I had flown from TX to NY for this show with my friend. If you bought AXS tickets on StubHub and need to send them to a friend, transfer the tickets through your AXS account. In order to assist you with locating, accepting and accessing your tickets, please read and follow the step-by-step guide below. If you call or message them and the event you are attending is not in the next 48 hours, they will be useless at helping you. In the bottom menu, tap the ticket icon (you can also tap the middle icon) At the event, scan the Mobile ID QR code to get in Was this answer helpful? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Manage Cookie Preferences Here we are. AXS answered in under 2 minutes and quickly saw that my tickets had ben cancelled by either SH or the seller. Select the tickets to sell, and then set your price and selling options. may not be valid. When its time for the event, they can open the app to show their tickets on their phone. Updated a few days later TL;DR: Call the merchant that issued the tickets. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Youll be able to transfer money to your bank from your account on AXS.com. In your AXS account, select the ticket icon or 'My Tickets', Choose which tickets to send and 'Transfer', Fill out the recipient's first and last name, their email address, and a message. Browse your upcoming events and tap the ticket icon for the game or event you would like to access. Show the ticket in the App at the entrance and get them scanned to enter. Its up to the promoter, artist, or team if you can sell tickets or not. Your guests will need to create an AXS account to receive tickets. Cookie Notice Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. Help us improve this article with your feedback. I've been to several games at this arena this year and they only accept tickets from ticketmaster that are moving barcodes (the barcode changes every couple of seconds) or NFC tickets (you add these tickets to your Andriod or Apple wallet and hold up your phone to the ticketmaster scanner at the arena). Ability to transfer and/or sell tickets varies by show and is subject to change. Privacy Policy | Select the tickets to transfer and enter the recipient's information. No, tickets must be scanned through the Rockets App or the AXS App. Hint: Remember, use the same email that was used to make the purchase with us when creating an account/logging in. Article. Click the Sell button next to the event in your AXS Account. Click the 'Transfer' button and your guest will receive a notification via . We bought the tickets through AXS and we have no clue how to sell or transfer them. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Here we are. I do not believe these tickets will work, because they do not look like any other tickets I've used to enter this arena previously this year. Once I filled out the survey they emailed me I received a response that I would be refunded the price of the tickets in 3-5 days. Hey guys, I just joined this group so if this isnt allowed lmk. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. If you're not arriving as a group, you can transfer tickets to friends straight from your AXS account. We got an email when the concert was first postponed saying that we had a month or two to request a refund but we didnt know abt that then.