How to Dispute a Toll Road Violation: 13 Steps (with Pictures) Driving Vehicles Toll Roads How to Dispute a Toll Road Violation Download Article parts 1 Scrutinizing Your Notice 2 Registering Your Dispute 3 Requesting a Hearing Other Sections Related Articles References Article Summary Written by Jennifer Mueller, JD By signing up you are agreeing to receive emails according to our privacy policy. I incurred an NTTA toll in mid January, but never received a bill by mail. To know tolls between any locations across, Texas toll roads, bridges or other toll facilities, Disputing toll of tolling agency in Texas, : The North Texas Tollway Authority (NTTA) has an Ombudsman, program to deal with toll disputes on their toll facilities or for, Address: 5900 West Plano Parkway, Plano, TX. Project Communications -@email New comments cannot be posted and votes cannot be cast. They should have to prove they have contacted the people they "claim" and cannot prove they have reached out to. 9505510311952217112793 Procurement Services -@email Under Texas law you may be able to dispute these charges if you meet one of the following criteria: The NTTA says it's an issue with the Tx Tag department. Call in to see what happened and the manager said i have to pay the fees and nothing they can do! 70 0 obj <>/Filter/FlateDecode/ID[]/Index[48 61]/Info 47 0 R/Length 109/Prev 464947/Root 49 0 R/Size 109/Type/XRef/W[1 3 1]>>stream hkoH|ZZ%jFjU6+!>{!$iIImeav9F(1pDrM$RJe1a-1+KGXJpXFXN+1Y.#V$p%n49C q)bf#* H*Ap,)1sD (%P``QD(`J f (0w!Q,?pReE\W(WS}_.g]TeG7Wl_giVfrryqOIZ"g{p`%(]I f}H )KQUN/iht{U?eaIIEwlZ]CV7lv]Dtf{tDG=s8[gQ,|\W]6KJ*2l >t35X_|CF0FnPOk,W&K!a2e>eu|n& .BE)Wxu\Qep,tjh.n>Vu4}mG2KCV+Rz5UOK LW`XO`[4{NXO>|/Y5J? *^$!OK{?N+Am1p(. I sent the collections firm a letter disuting the claim and asked for valodation of the . I was told if you do not use the tag for a year they will do that. On that note, here are a few invalid reasons to dispute a charge: You don't recognize the merchant's billing descriptor. I unknowingly acquired several letters from NTTA and now have an outstanding balance of $243. Who stops these pirates from stealing from the public? NTTA Fees I have called numerous times to pay off every single one of my tolls.total of $533. Once you've had a chance to read through the information there, click "Start a new dispute" to view your credit report and select an entry to dispute. The charges for both of those trips were $13.24 each trip. Cancel the bill that I received. I was told NTTA would not resolve this with Kansas. Careers -@email A fair and reasonable fee. They are all volunteers. X We may send additional relevant information and comments while we research your concern. The next step is to let your credit card issuer (or bank, if the charge was on a debit card) know that you'd like to dispute a charge. A chargeback is when a customer asks their credit or debit card provider to reverse a charge. Billing and account questions, or how to get a TollTag, can be answered by the NTTA. Draw your signature, type it, upload its image, or use your mobile device as a signature pad. I told him I would not stop payment because it would cost me $35 to do so. https://www.ntta.org/Search/Results.aspx?sq=1&k=Pay%20Zipcash%20Bill&r=, How do I pay my ZipCash bill online ZipCash Invoice 972-818-6882 or 817-731-6882 972-818-6882 817-731-6882 All ZipCash tolls and fees listed above in 2nd . The License plate reader is misreading the license plate that is actually running the tolls and sending me the bill. It's too late when I'm already in the toll lane and traffic is backed up preventing me from merging over. Underhandedly right in the middle of the deal, NTTA works a deal with TXDOT, and now the private company who gave a verbal agreement they would not sue, collects the tolls for the next 50 years. In some cases the NTTA was alleged to have charged as much as $20,000.00 in administrative fees. In the interest of public safety, law enforcement and emergency vehicles are toll-exempt on all state toll roads. If the license tag image is so blurred that the numbers and letters are illegible, you would select "missing image" to dispute your toll violation. I tried, but when I put in the information, it was NOT under my name. 6. However, if you recently sold your car or it was stolen, you won't have to pay the toll. I never received a first late notice and NTTA did not charge my ZIPCASH account for that toll. A "Contest of Notice" form is included on your violation notice, which you can fill out and return to the agency. Reimburse me for the Kansas charges. It appears they do not allow their customer service personnel to work with customers to resolve simple matters like this one. Saturday: 9 a.m. - 5:30 p.m. This company called me and claims I drove through a Toll over 30 months ago and is charging me $49 for a $2 toll they say I skipped. Reddit and its partners use cookies and similar technologies to provide you with a better experience. NTTAs efforts are overseen by a nine-member Board of Directors. dnt ntta bridge over 380 prosper 749 co rd 27 75078 749 co rd 27 in Prosper, Texas is a State / County property with construction payment data since 01/13/2023. In an email, Bucklin wrote, in part, "After I called NBC 5 Responds, I was connected with a wonderful woman who came to my rescue and got me connected to the right person.. Called again in Sept. 2022 and after lengthy discussion was told I was paying a few dollars which they took care of on NTTA placed a scofflaw block on my registration for a reported $2100, but when I called them to set up a payment plan or settlement, they told me I actually owed $2800. Two days later I received an email say the matter was resolved. You don't know the difference between chargebacks and refunds. I was told by Ladana 1/8/2022 to upload the transfer notification. Do attach relevant documentation(s). This article is intended to help those that are dealing the NTTA violations and/or citations. If you have a prepaid toll account, you may receive a violation if there wasn't enough money in your account to cover the toll. The NTTA says it's an issue with the Tx Tag department. For more tips from our Legal co-author, including how to download the forms to request a hearing, read on! They asked me to file a dispute online and upload a scanned copy of the Bill of Sale. I filed another dispute and called NTTA back. Sign up for our News Headlines newsletter. Research source You forgot about a recurring payment. Mi cuenta; Carrito; Finalizar compra; Mi cuenta; Carrito; Finalizar compra; Contacto After speaking with a few personnel, I was told that the charges were my responsibility. As stated earlier the legislature has given the NTTA a lot of power when it comes to collection methods for unpaid tolls. Desired outcome: Reimburse the discount of $4.84 as promised. You requested a refund, but it took longer than expected. To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I escalated to ensure all items were being paid in full. You have four options: (1) Call the Customer Service Center at 1-800-745-3727 (2) Stop by one of the four full service stores in Oklahoma City, Tulsa, Midwest City or Walters (3) Go to one of our Limited Service Facility partners around the state (4) Set up and use an online account through pikepass.com. Both plans recoup the full amount of tolls due at the 50% higher ZipCash rate. I go straight thru and do not drive toll roads while in Texas. I asked why would they do that? Called right away and was told I had no outstanding bill. Once on the site, in the lower right hand corner, you will find an option that states 'View Receipt and Online Payment Options.' I received a letter from a collections agency to the amount of $42.17 - I called NTTA to ask about the charge and they informed me that it was a charge from back in 2015 to the amount of $7 that was unpaid. Reimburse the $13.98 that was never posted to my account. I paid the $29.10 but the question is, do I get my relief by "badmouthing" Dallas for the rest of my life or pay a reasonable fee? I accidently entered in my plate on the website with the wrong plate number by 1 wrong letter. sending bills to addresses that dont exist then Why are these people allowed to SCAM people like this? I disputed a charge on the website with the dispute option. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. NTTA is a foreign-owned company. - Registration block never lifted after paid. Your notice should include an address or other methods to register your dispute with the proper authority. . How can this be? %PDF-1.5 % Fourth request Peel off the adhesive backing and place the tag. They also admitted that my address on file was inaccurate, so they never actually checked to see if it had been updated. Ntta is saying I owe nearly $1000 when I have a tolltag & they have been drafting $40 out my account weekly since last year of March, they are Scam artists . ZipCash is just one of two ways to pay for NTTA toll road use. Do not charge me any more Texas fees. You can contact me via email at [protected]@gmail.com. I havent been on the toll road for three years, and Im the time since the registration block was placed on my account, my car was in the shop and not being driven AT ALL because it was broken. Set up a new TollTag Account, pay a ZipCash bill, manage your existing TollTag account or other services. Reimburse me any Texas charges. NTTA will not accept payment and they continue to add charges. Part 2 Part 2 of 3: Registering Your Dispute Download Article. USPS tracking number Due to traffic, I couldn't get over to avoid the toll road. We work hard for our money so NTTA can take it away. Therefore, I believe the bill is incorrect. Ive never dealt with this before and Im not sure what my options are if any. I paid it in full for $90.93. She said she went to the North Texas Tollway Authoritys website to dispute the charges, but her submissions were denied eight times. I could understand if i failed to call but i did and still have to pay those fees. I am writing another complaint about actually calling into the office what a scam company. During the time of creation, some tolls did not get attached and i had to call in to get them taken care of. The problem with this is that my truck is located in Houston and has never been to Dallas. For some reason, I was charged $3.33 instead of the normal $1.11. NTTA's Ethics Officer 108 0 obj <>stream Forms typically are made available online or by contacting the appropriate toll agency or board. Typically you can find a dispute form at the toll road operators website that you need to file a dispute. 0 To make a long story short; I recently had to move from Chambers county to Tarrant county and did not have access to my mail for several months. I went from Kansas to Texas and back from Texas to Kansas twice in 2021. That is a far cry from paying cash of $13.98. How we handle your concerns: Assessment/Examination of Your Concern We research all concerns you bring to our attention. The vehicle was reported stolen before the toll transaction occurred. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I go to see my son in Texas a couple times a year. Since the deadlines are different in every state and sometimes among different toll road operators within a state, it's important to read your notice carefully and use the dates or time periods provided on the notice you received, rather than going by anything you've seen elsewhere or done before. Our NTTA ticket lawyers are very skilled at reviewing files with the NTTA to determine the actual amount of the tolls minus any administrative fees alleged. So in 2022 my next bill was for $13.98 (same trip KS to TX and back again). Both plans recoup the full amount of tolls due at the 50% higher ZipCash rate. If the toll company reject your dispute, you can request a hearing with an administrative board. Re: license plate No JHZ6174 TX Violator NO [protected] If youve received a toll road violation notice for someone else, for a car you sold, or for a toll you already paid, you can dispute it by phone or mail. I think there used to be some roads that only accepted one or the other, but that is not the case anymore. Go to the Inquiry & Dispute Center. Step 3: Contact the Credit Issuer. Select the transaction in question and follow the steps to complete your request. I also have a valid toll tag and a ZIPCASH account with money in it. References. She received her JD from Indiana University Maurer School of Law in 2006. Stick the tag to the windshield in the proper location, pressing it flat. The Experian Dispute Center is your source for correcting credit report information that you consider incomplete or inaccurate. The NTTA says it does not waive charges for veterans with disabled plates because it does not . Rub your thumb over the tag a few times to push out any air bubbles underneath it. Call us at 844-5RESPND (844-573-7763) or fill out our customer complaint form. By answering the failure to pay tollway citation, you also get the opportunity to sit down with an NTTA representative at a pretrial hearing to discuss your case. For more information, please see our Chester, PA 19016. Although hearings typically are less formal than an actual trial, you will exchange evidence with the administrative board. You also answered the main question when you said you have never been in trouble before and have no idea what to do. W. Conviction of this crime leads to fines, and youll also have to pay extra court fees. 6. Enter the desired address or select "USE CURRENT LOCATION" from the address/place search bar. So I called NTTA and was told they took my car off my account. NTTA says people on the list have skipped out on $13 million in tolls, and owe another $280 million or so in late fines. and our I called again 1/8/2022 and spoke with Stephanie, she noticed that yes, in fact the vehicle is no longer under my name. Cookie Notice ZipCash customers with invoices can pay through the online Customer Service Center, through the mail, in-person at an NTTA Customer Service Center, by calling 972-818-NTTA (6882) or visiting a participating Regional TollTag Partner location.. Is NTTA owned by China? YLT~a ].X q9+5AY9Af&;0lfQ0 ]jk Desired outcome: These two steps must be done simultaneously in order to resolve both the civil and criminal portions of the case. Charge a decent rate. Media Relations -@email How did they get food poisoning in bridesmaids? I disputed a toll charge in writing, they responded and the very day they sent the letter I paid the toll in the form of a check because I couldn't access it on line due to temporary tag on the car. Pay attention to the deadlines for appeal. After driving 170 miles on the Kansas Turnpike and paying only $14.00 and change I got stuck in this hell hole. Some agencies may require you to pay a fee or deposit when you request a hearing. I'm very frustrated and confused about why NTTA is bullying and harrasing me for charges that are not mine. How to dispute NTTA charges? However, they were sued in federal court over the issue and have now fallen into line with the spirit of the law that allows for these types of administrative fees. I'd like them to flag the account so that it stops sending me invoices all together and fix the problem instead of just putting a band-aid on it. I drive a 2021 Jeep Cherokee to someone that lives in another city, 3 hours away from my address. If your case is complicated, our review may take longer. Wrongful charge and terrible customer help desk, North Texas Tollway Authority [NTTA] contacts, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Our Ombudsman reviews customer concerns impartially and without bias. You can also report a problem online with Pikepass, Get started with TollGuru Toll API or Cloud Services, Find Charging stations, toll rates, restaurants and other points of interests (POI) along your route. The driver of that car ran up toll bills of nearly $700. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We aim to complete the review of your concern within three business days. Texas toll calculators for cars, trucks, SUVs, RVs and buses. I typed in "NTTA complaints" into Google to see what would come up, and to my surprise there are many people who have the same exact story. I have a picture as proof, Desired outcome: How to Dispute Billing Errors To take advantage of the law's consumer protections Write to the issuer. Texas state senators are. A fair and reasonable fee. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of North Texas Tollway Authority [NTTA], Featured North Texas Tollway Authority [NTTA] complaints. Stop monopolizing the rates. NTTA has been sending me zipcash invoices for tolls that are accrued in Dallas. Keep in mind that you're still liable for the violation even if someone else was driving your car. NTTA pledges to provide outstanding customer service. What happens if I dont pay my tolls in Texas? The NTTA can also place registration blocks on vehicles in relation to allegations of failure to pay tollway charges. Sunday: Closed, 4825 Overton Ridge Boulevard, Suite #304, Fort Worth, TX 76132, 5244 S. State Highway 360, Suite #384, Grand Prairie, TX 75052, 5555 President George Bush Turnpike, Irving, TX 75038, 2110 N Galloway Ave #120, Mesquite, TX 75150. If you have a sticker or other pass, you may receive a violation if the sticker wasn't detected by the tolling location for some reason. Who is exempt from paying tolls in Texas? Sounds simple but you know it is not that easy. That photo is transmitted to the state Department of Motor Vehicles, which provides the name and address of the registered owner of the car. Under the National Consumer Assistance Plan, toll authorities will not report unpaid toll accounts on credit reports. I can't read your minds either with zero indication of what is being accessed for the toll fee before getting on, so reasonable is fair. You can reach them via phone at 817-731-7277, email at customerservice@ntta. We use cookies to make wikiHow great. However, with automatic payment systems comes the possibility that the system or you could make a mistake. Issue Details : I requested a hearing regarding a habitual violator letter from NTTA dated 07/07/22 and on 08/04/22 submitted my request for the hearing before The Justice of Peace that was receive by NTTA on 08/06/22. Check the website for the toll road for their contact details. Explain your situation, and ask for their intervention. Most toll road operators have a website, or a toll-free phone number, where you can quickly and easily register a dispute. I had already sent out a check for the $13.98. Regarding Labor Day 2022 trip. Martin Luther King Jr. Day - January 14 & 16 Box 260928, Plano, TX 75026-0928 within one hundred twenty (120) days from the date the toll, fee, or charge was invoiced to you or your damage was incurred. the Texas Department of Transportation (TxDOT) How do I dispute a NTTA charge? Dallas Location (NEW LOCATION) 39025 LBJ Service Road (Northwest corner of I-20 and I-35E) Juneteenth - June 17 & 19 endstream endobj 49 0 obj <>/Metadata 2 0 R/Pages 46 0 R/StructTreeRoot 6 0 R/Type/Catalog>> endobj 50 0 obj <>/MediaBox[0 0 612 792]/Parent 46 0 R/Resources<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 51 0 obj <>stream Resolving chargebacks takes time and patience, but by sticking with it, being responsive and providing full and proper documentation, you can avoid financial loss to your business. As part of this commitment, we established a confidential, anonymous reporting system for employees, vendors and the public to report concerns about potentially unethical, illegal or wasteful activity or any other conduct inconsistent with NTTA policies. Learn about how to pay your bill, how to set up auto payment, how to cancel account and contact customer support for ntta zipcash bill pay by using the official links that we have provided below. I called to explain that vehicle is no longer in my possession or name. State law typically requires the hearing to be scheduled within a certain amount of time after your request. To file a dispute, please use one of the following methods: By US mail: Valor Intelligent Processing c/o North Texas Tollway Authority PO Box 9036 Addison, TX 75001-9036 By email: Contact Us By Fax: 800-733-7721 I call to dispute a billing that was sent to me 1/12/2023 in the amount of $5.07 and spoke with kim regarding the matter as i have not been to Texas on a tollway at anytime when visiting texas period so they must gotten my information from a frontage rd cause i don't travel on any tolls roads. 75093, : The Harris County Toll Road Authority (HCTRA), can be contacted on their customer care service for toll disputes on their toll facilities or for, : The Central Texas Regional Mobility Authority (CTRMA), requires you to fill up their Toll Violation Defense Form, Disputing toll of toll pass network in Texas, Texas Department of Transportation can be approached with their online inquiry form. I would like all my money that was drafted out my account since they are stating I owe this huge balance , or they need to rectify this issue with this balance. So I decided to get the toll tag. For example, the San Joaquin Hills Transportation Corridor Agency requires your request for an administrative hearing be accompanied by a deposit of either $250 or the amount of the toll evasion penalties assessed, whichever is less. Very similar to having a speeding citation issued against a driver. Order/Transaction ID. Im willing to set up a payment plan for the amount reported to the county on the scofflaw block so I can renew my cars registration, but not a single cent more. Even the same unpaid balance of $7 from year(s) prior. Customer service sucks they do not care about customers they just want money they are out of their minds if they think I am going to pay for something I already paid for . I call in around august 15 to customer service and the rep said shell add these bills to my account. . I've never had to dispute a charge with NTTA, but my experience is that most agencies are reasonable and want to work things out. I've heard of highway robbery but not from a "legal" entity. I was told I could stop payment on my check. I received so many complaints from readers about the NTTA over-billing commuters for late toll . The valid reasons for disputing mail are listed on the page and must be selected. And knowing a bit more about how credit cards work can help you see where your charges are coming from and possibly even help you identify mistakes you can dispute. Notify law enforcement, either your local police or the police in the area where the toll charges arose, the moment you receive a toll bill that has improper charges. Christmas - December 23-26. NTTA gets to collect on all the ridiculous late, admin, and whatever else fees, and TXDOT gets the money from all the citations that are wrongfully issued. If found guilty, the registered owner of the vehicle can face fines of up to $250 per unpaid toll in addition to court administrative fees. Delivered 8/6/22 @ 10:05 am Desired outcome: Get updates on whats happening in North Texas to your inbox. Now because NTTA took my car off my account of their own accord I am being charged by Kansas a total of $46. Cookie Notice June 29, 2022; seattle seahawks schedule 2023; psalms in spanish for funeral The $35 difference is due to having it go to collections. How to contact the NTTA Ombudsman. The NTTA was also defrauded RT @HCTRA: Today's the day! Remove the late charges, deduct the $2.94 from my ZIPCASH account. My name is Deanna and I'm calling from BMW of Arlington in reference to ZipCash # [protected]. All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. However, they charged me $49 and made a claim against my flawless credit report. Legal Action. If the photo isn't clear, the tolling agency may get the license tag number wrong, or may send the violation notice to the wrong address. I want information on how to check for outrageous toll charges in advance of a trip. % of people told us that this article helped them. According to the State of Texas as a 100% Total and Permanent disable veteran I am entitle to due process. I want my credit report clear, and this company held responsible for scamming people. Desired outcome: NTTA sent me a bill in June. Box 260928, Plano, TX 75026-0928 within one hundred twenty (120) days from the date the toll, fee, or charge was invoiced to you or your damage was incurred. Please call or write us at any time for an update. For both names listed on the original bills. Business Diversity -@email We currently are awaiting a date from the Courts for our hearing. Before you call, have all the information ready - move date, original charges, etc. I received my registration in the mail as normal last year but it had a TOLL SCOFFLAW: N TX TOLL AUTHORITY flag on it. Total charge close $38 dollars one way. As long as your account is active and current, you should be able to resolve the problem by associating the toll bill assessed with your active account. I hired a Notary to meet us and all parties signed a Bill of Sale. Instead, NTTA sent me a SECOND notice for non-payment, charging me $35 to pay the $2.94 toll. The NTTA processes payments for TollTags, TxTags and EZ TAGs. Fact #2 - I do not own nor have I leased a RAM truck in my life. Part 2 Part 2 of 3: Registering Your Dispute Download Article Call the customer service center. org, or by mail at 5900 West Plano Parkway, 550, Plano, TX 75093. Contact the agency that assessed your violation to find out the methods available to dispute the violation. How It Works Follow These Steps Step 1 Select Travel Date & Time Step 2 Select Parking Location & Prepay Step 3 Enter the airport using a lane marked TollTag or QR Code, depending on the method selected on your booking reservation Step 4 Park your car in the location indicated on your booking reservation - Terminal or Express North Step 5 On 1-12 the toll was $40 for the same route. This article was written by Jennifer Mueller, JD. To discuss your NTTA failure to pay tollway ticket with our experienced NTTA ticket lawyers, call 214-321-4105, http://planotrafficticketlawyer.com/wp-content/uploads/2017/06/NTTA-Ticket-Attorney-In-Plano.mp4, Get A Lawyer To Defend A Ticket From The NTTA, Hire A Lawyer To Defend A Ticket From The NTTA, Lawyers That Defend Failure To Pay Tollway Tickets, How to Protect Your Record From Speeding Tickets in Plano.
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