Those will be paid out by the end of May. New York I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. For customer support people can visit their help topics to search for answers to questions or browse popular topics. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Ticketmaster will be the only place selling VIP Tickets though. Remember, your order is covered by our FanProtect Guarantee." The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Otherwise you will receive a voucher for 120% of your purchase price. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Get immediate StubHub support from HelpOwl.com. this link is to an external site that may or may not meet accessibility guidelines. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. If your payment is pending, well cancel the payment. We may be compensated if you click this ad. NewsletterDollar ScholarStill learning the basics of personal finance? We cant contact them and ask them to lower their prices. Great help!!! International orders are handled a bit differently than those within the US, @Lighty7. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Danielle is the author of this solution article. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Have a StubHub question? Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Guaynabo, PR 00968. The company does have something they term FanProtect Guarantee in its User Agreement. Covid 31 Refunds 41 StubHub 211. All you need to do is follow these short steps below: Voil! Click on any of the links and there is a private message link on the moderators page They can assist you. Supervisor " would NOT SPEAK WITH ME. See if youre using the right email and password. A million dollar company can not compensate a loyal customer a few hundred bucks. Let us teach you the major money lessons you NEED to know. "If you have tickets to a show that is postponed, you will be able to select your refund . From everything weve seen, the StubHub customer support is quite thin, to say the least. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Perhaps Its Time to Switch to Something Other Than StubHub. No matter how you get them, well email you when theyre ready. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Louisiana Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. The seller would net $85.. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Customer service all the way to your seat, 2000-2022 StubHub. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Open a new browser and try logging in again. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. What Happens If I DonT Pay National Insurance Contributions? If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? 6:00 AM - 7:00 PM PT weekends. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. It's a code that starts with SH followed by some numbers. Reach out to customer service representatives via social media, Call the event organizer and state your case. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Youll get a refund if your event is cancelled and not rescheduled. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Contact us United States and Canada. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Indiana: "approximately 6,800 consumers" affected. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Listings for companies similar to StubHub: Customer service is awful. They say $0.00. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. This material may not be published, broadcast, rewritten, or redistributed. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! They are printed with duplicate. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Combined with viagogo, we now span 90+ countries around the world. StubHub sellers set the price of their tickets. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. No. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. "The return of live events, the input of customers, partners, and regulators, and the . I was only given the option of the credit and the event was in CA. Events postponed or rescheduled won't be refunded, Fowlks said. . Review, To see your event status, log in to your StubHub account and select 'My tickets' then. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. Contact us United States and Canada. Hurry up and access DoNotPay from any web browser to check out everything we offer. Clear your Internet browsers cookies and cache. 1.866.788.2482. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Copyright 2007 - 2023, ContactHelp.com. We are changing the way you register and sign-in to the StubHub Community. All rights reserved. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. All Rights Reserved. You can reach the corporate office at 415-222-8400. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? Lets dive into it right away. Illinois New Yorkers, however, are in luck. How do I complain to StubHub? All Rights Reserved. / What happens when an event is canceled. The April 25th show was canceled due to COVID-19. After the switch, you will enter the email address you use to access the community in order to reset your password. The old bait and switch! Reached out to customer service twice still can't list tickets. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." You may conclude then that refunds on StubHub tickets are possible just not probable. Get useful tips, expert advice and cute animals in your inbox every week. You already know that. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. If you feel like StubHub cheated you, you could take action against them. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. They may sell them for more or less than face value. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. From everything weve seen, the StubHub customer support is quite thin, to say the least. We'll email you when an event is canceled. but I havent been able to get in contact with anyone from StubHub. How to reach a live person: Speak "customer service" at first prompt. Congratulations on your sale. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. Did you find it helpful? Yes Enter your gift card PIN in the PIN field when prompted. There's a class action lawsuit against StubHub from other customers who want a refund too. Your online site is a disaster, It does not work to apply a credit. Find the sale. I live in GA - was supposed to go to a premier league game in England in March. How to request an event on the StubHub website. Maryland: Reply anytime to let us know how we can improve. Ohio Attorney. Many companies featured on Money advertise with us. Phone Call 1-866-788-2482. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Customerscomplained to the media andfiled lawsuits. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. Click here to update this department. An email might never be responded to, and the same goes for phone calls. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . All rights reserved. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. What a horrible service! The worst company ever you lost me and a ton of my friends and family. It is possible to request a refund on a purchased StubHub ticket manually. StubHub changed its refund policy about a month ago. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. Wish they would help. I received an access code that didn't work and Customer Service asked me to give the seller a little time. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Ticketmaster for Ever. Offers may be subject to change without notice. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Go ahead and file a chargeback on your credit card. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Poor customer service is the biggest pet peeve to DoNotPay. Check out the table below to see the best alternatives to StubHub. DoNotPay records the details of your purchase to boost your chances of winning the refund. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. On March 7th, StubHub emailed Marrali a copt of its refund policy. StubHub was founded in 2000 and its current CEO is Eric H. Baker. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. A few days later I'm only paid out for 1 set of tickets. Your California Privacy Rights / Privacy Policy. DoNotPay can be by your side during the process and help you sue any company in small claims court. Just log into your DoNotPay account using any. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. If I did I woulda dropped my price or took my friend to the game. Still learning the basics of personal finance? Bradley R. Hightower. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Find contact information here. Email: This information has not been added. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Have an idea for StubHub? As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. I saved to buy expensive tickets as a gift for my wife and now we cant go. on 2/28 at 12:51PM Your refund will be processed to the payment method used at the original time of purchase. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. . Phone: 866-788-2482. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. How can I email stubhub to refund tickets for a cencelled event. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Sellers . Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. Please note that, for canceled events, no . "The return of live events, the input of customers, partners, and regulators, and the . The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Keep in mind that you may not be refunded in money. Customer Service training is needed. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Let us teach you the major money lessons you NEED to know. If you feel like StubHub cheated you, you could take action against them. The credits are valid through the end of 2022. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. where can I go to use activate the voucher so I dont lose that as well. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . It is taking Stubhub about 120 days to process refunds. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Enter your gift card number in the Add a Fancode & gift code section. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. I have been trying to purchase tickets for over a week now. Thanks SO much! There you will see your canceled event credit along with a link to request a refund instead. https://money.com/stubhub-refunds-covid-19-cancellation/. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. You never know when you might find yourself financially strapped - the good news is you have options. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Apply your StubHub balance during checkout on your next purchase. On March 7th, StubHub emailed Marrali a copt of its refund policy. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Enjoy! 2023 www.cincinnati.com. StubHub is a marketplace where fans buy from and sell tickets to one another. Find contact information here. North Carolina Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Sign in, or if youre new to StubHub, sign up for free. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. We'll do our best to get back to you in the next 24 hours. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Review the StubHub return and refund policy at ReturnsAndRefunds.com. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. What Qualifying Event Would Trigger 18 Months COBRA Continuation? If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. How do I contact StubHub for a refund? And never again. To reach customer support call 1-866-788-2482 Find contact information here. So the funds are available but you only adhere to the state-by-state laws? When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. Make sure your email address is spelled correctly. If you want a refund, you have 30 days to request it starting from the announcement of the new show date.
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